This Cookie Policy explains how VectraGuard Security, Inc. ("VectraGuard," "we," "us," or "our") uses cookies and similar tracking technologies on the VectraGuard platform ("Service").
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, keep you signed in, and understand how you use the service. Cookies can be "session" (deleted when you close your browser) or "persistent" (remain until they expire or you delete them).
2. How We Use Cookies
We categorize our cookies into three groups:
2.1 Necessary Cookies (Always Active)
These cookies are essential for the Service to function. They cannot be disabled. They handle:
| Cookie | Purpose | Duration | Type |
|---|---|---|---|
| access_token | Authentication — identifies your session | 15 minutes | HttpOnly, Secure |
| refresh_token | Session renewal — refreshes your access token | 7 days | HttpOnly, Secure |
| vs_cookie_consent | Stores your cookie preference choices | 1 year | Persistent |
Security note: Authentication cookies are HttpOnly, meaning they cannot be read by JavaScript. This protects against cross-site scripting (XSS) attacks. They also use the Secure flag (HTTPS only) and SameSite=Lax to prevent cross-site request forgery (CSRF).
2.2 Analytics Cookies (Require Consent)
These cookies help us understand how visitors interact with VectraGuard so we can improve the platform. They collect anonymous, aggregated data. We only set these if you opt in.
| Cookie | Purpose | Provider | Duration |
|---|---|---|---|
| _ga, _gid | Page views, user journeys, feature usage | Google Analytics | Up to 2 years |
| _hjid, _hjSession* | Session recordings, heatmaps | Hotjar | 1 year |
If analytics cookies are rejected, no analytics scripts are loaded and no data is sent to third-party analytics providers.
2.3 Marketing Cookies (Require Consent)
These cookies are used to deliver relevant advertisements and measure the effectiveness of marketing campaigns. They are only set with your explicit consent.
| Cookie | Purpose | Provider | Duration |
|---|---|---|---|
| _fbp, _fbc | Ad targeting and conversion tracking | Meta (Facebook) | 90 days |
| _gcl_* | Google Ads conversion tracking | 90 days |
If marketing cookies are rejected, no advertising scripts are loaded and no data is shared with advertising networks.
3. Managing Your Cookie Preferences
3.1 Cookie Consent Banner
When you first visit VectraGuard, a cookie consent banner appears at the bottom of the screen. You can:
- Accept All: Enable all cookie categories
- Reject All: Only necessary cookies remain active
- Customize: Choose which categories to enable (analytics, marketing)
3.2 Changing Your Preferences
You can change your cookie preferences at any time by clicking "Cookie Preferences" in the footer of any page. This will reset your consent and show the banner again.
3.3 Browser Controls
Most browsers allow you to control cookies through their settings. You can typically:
- View and delete existing cookies
- Block all or specific cookies
- Set preferences for specific websites
Note: Blocking necessary cookies will prevent VectraGuard from functioning correctly. You will not be able to sign in or use the platform.
4. Cookie Retention
When you reject a cookie category or withdraw consent, we immediately:
- Stop setting new cookies in that category
- Remove existing cookies from that category (where technically possible)
- Stop loading third-party scripts associated with that category
Some third-party cookies may persist in your browser until they expire. You can manually clear these through your browser settings.
5. Do Not Track
VectraGuard respects the Do Not Track (DNT) browser signal. If your browser sends a DNT header, we treat it as equivalent to rejecting analytics and marketing cookies.
6. Third-Party Cookies
Some cookies are set by third-party services integrated into VectraGuard (Google Analytics, Hotjar, advertising networks). These third parties have their own privacy policies governing the data they collect. We only load these third-party scripts when you have given consent for the relevant category.
7. Changes to This Policy
We may update this Cookie Policy when we add new cookies or change how we use existing ones. If the changes are material, we will reset cookie consent (by incrementing the consent version) so you can make an informed choice with the updated information.
8. Contact
For questions about our use of cookies, contact us at:
VectraGuard Security, Inc.
Email: privacy@vectraguard.com